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Business Architect

Pega Digital Messaging

  • ミッション

    Pega Digital Messaging

    8 モジュール

    7 チャレンジ

    5 時間 30 分

    Visible to all users
  • Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Pega Email Bot Foundation

  • ミッション

    Pega Email Bot Foundation

    4 モジュール

    5 チャレンジ

    4 時間 25 分

    Visible to all users
  • Learn how Pega Email Bot™ can assist in processing, routing, and automating emails to reduce the time it takes to manage overflowing inboxes. In this...

Pega Express Delivery

  • ミッション

    Pega Express Delivery

    8 モジュール

    8 時間 45 分

    Visible to all users
  • Learn how to leverage Pega’s low-code experience, best practices in application development, and Scrum to quickly deliver meaningful outcomes in as...

Pega Low-Code App Factory

  • ミッション

    Pega Low-Code App Factory

    4 モジュール

    1時間 38 分

    Pega Platform 8.4 Visible to all users
  • At its core, Pega App Factory is a lightweight framework which runs on the Pega Platform which enables repeatable low-code development success in App...

Architecture and design during the Prepare phase

  • モジュール

    Architecture and design during the Prepare phase

    6 トピック

    1時間 30 分

    Visible to all users
  • Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...

Configuring common phrases for agents

  • モジュール

    Configuring common phrases for agents

    1 トピック

    10 分

    Visible to all users
  • Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...

Configuring customer verification

  • モジュール

    Configuring customer verification

    2 トピック

    20 分

    Visible to all users
  • The Customer verification feature provides a pool of security questions that a customer service representative (CSR) can use to verify customer...

Customizing the customer service user interface

  • モジュール

    Customizing the customer service user interface

    2 トピック

    15 分

    Visible to all users
  • Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

Defining a customer Microjourney

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