Search
Configuring chat queues
Configuring common phrases for agents
-
Challenge
Configuring common phrases for agents
3 Tasks
5 mins
-
U+ Bank wants to set up a consistent greeting for customer service agents to initiate Web messaging conversations. The message welcomes the customer...
Configuring UI elements
-
Challenge
Configuring UI elements
2 Tasks
10 mins
-
After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...
Creating a Digital Messaging interface
-
Challenge
Creating a Digital Messaging interface
2 Tasks
10 mins
-
U+ Bank wants to set up its chatbot to respond to service requests received from several digital channels. As an initial step, the bank first wants to...
Creating data relationships in Views
-
Challenge
Creating data relationships in Views
4 Tasks
10 mins
-
The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...
Creating users and roles
-
Challenge
Creating users and roles
4 Tasks
10 mins
-
GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Customizing a View at run time
-
Challenge
Customizing a View at run time
3 Tasks
15 mins
-
GoGoRoad stakeholders want the Enter customer information View and Identify Location View to be streamlined to display the relevant information with...
Displaying list data in Views
-
Challenge
Displaying list data in Views
3 Tasks
10 mins
-
The GoGoRoad application presents a list in a table of all available service providers for roadside assistance. The UI consultant wants you to make...
Grouping fields in Views
-
Challenge
Grouping fields in Views
3 Tasks
15 mins
-
Based on feedback, GoGoRoad's customers are unable to double-check details before submitting an Assistance Request, leading to confusion and...
Localizing a UI form
-
Challenge
Localizing a UI form
3 Tasks
45 mins
-
GoGoRoad stakeholders have a requirement to translate the New vendor case type to Spanish.
Use the Localization wizard to localize the New vendor...