Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...

In Roadside Assistance Cases, a customer service representative (CSR) must assign a service provider to the Case, review the summary of the services...

GoGoRoad stakeholders would like to know the number of  Assistance Request Cases that have been requested over the past 30 days. The stakeholders...

The business partners in the Human Resources (HR) department request two reports.

The first report must track the progress of candidate Cases...

GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...

As part of processing an assistance request Case, the Roadside Assistance application copies the services performed from the child Services Case to...

The HR department wants to allow new employees to enroll in a health insurance plan on their first day of employment. To ensure that new employees can...

The Human Resources (HR) department wants to allow HR business partners to update the start date for an employee while the onboarding case is open. If...

GoGoRoad wants to allow customers to create an assistance request Case from their mobile device. Customize the User mobile app Channel to design a...