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Customize the content and organization of a user dashboard to provide easy access to the information business users need to know.
1 hr 5 mins
You learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports...
Design reports to analyze case data and provide insight into processes and workflows.
Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...
The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate cases...
During the processing of Assistance Request cases, a customer service representative (CSR) may need to request a credit on the behalf of the customer...
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