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  • Module

    Customizing a dashboard

    3 Topics

    25 mins

    Visible to all users
  • Customize the content and organization of a user dashboard to provide easy access to the information business users need to know.

  • Module

    Designing reports with multiple sources

    6 Topics

    1 hr 5 mins

    Visible to all users
  • You learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports...

  • Module

    Gaining insight into business efficiency

    6 Topics

    50 mins

    Visible to all users
  • Design reports to analyze case data and provide insight into processes and workflows.

  • Module

    Reviewing log files

    6 Topics

    45 mins

    Visible to all users
  • Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...

  • Challenge

    Creating a custom business report

    4 Tasks

    15 mins

    Visible to all users
  • Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...

  • Challenge

    Creating reports that combine data from multiple classes

    3 Tasks

    30 mins

    Visible to all users
  • The business partners in the Human Resources (HR) department request two reports.

    The first report must track the progress of candidate cases...

  • Challenge

    Customizing a dashboard

    3 Tasks

    30 mins

    Visible to all users
  • During the processing of Assistance Request cases, a customer service representative (CSR) may need to request a credit on the behalf of the customer...

  • Challenge

    Reviewing log files

    3 Tasks

    15 mins

    Visible to all users
  • During the employee evaluation process, employees undergo an evaluation period to regularly assess their performance as new hires. To check the status...

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