Search
Approvals and SLAs
-
Modul
Approvals and SLAs
3 Themen
35 Min.
-
Automate more advanced business processes such as obtaining approvals, configuring alternate stages, and establishing agreed-upon goals and deadlines...
Completing work on time
-
Modul
Completing work on time
2 Themen
25 Min.
-
Set goals and deadlines on Steps, Processes, Stages, and entire Cases to enforce the timely completion of work.
Authenticating customers using Digital Messaging
-
Modul
Authenticating customers using Digital Messaging
2 Themen
20 Min.
-
Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...
Automating actions when a property value changes
-
Modul
Automating actions when a property value changes
1 Thema
15 Min.
-
Automating actions whenever the value of a property changes allows for more sophisticated case automation.
Automating workflow decisions
-
Modul
Automating workflow decisions
1 Thema
15 Min.
-
Automate decision-making to reduce processing time and ensure consistency between Cases.
Automation shapes in the Case Life Cycle
-
Modul
Automation shapes in the Case Life Cycle
1 Thema
20 Min.
-
Pega Platform™ provides different Automation shapes, which can be used across the application. Each shape has a specific purpose and usage in the Case...
Background processing
-
Modul
Background processing
4 Themen
50 Min.
-
Learn how the background processing capabilities in Pega Platform™ allow you to offload tasks to help improve throughput and efficiency. Learn how to...
Inviting users to an application
-
Modul
Inviting users to an application
1 Thema
10 Min.
-
Add Personas and Channel interfaces to an application and assign users to Personas based on how they interact with a Case.
User guidance
-
Modul
User guidance
2 Themen
15 Min.
-
Guide users through the Case Life Cycle by identifying the current Case Status and adding instructions to enable users to complete assigned Tasks.
Creating and managing teams of users
-
Modul
Creating and managing teams of users
1 Thema
15 Min.
-
Work Groups and Work Queues allow cross-functional teams of users to work from a shared pool of Assignments and improve Process efficiency.