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Configuring common phrases for agents

  • Module

    Configuring common phrases for agents

    1 Sujet

    10 mins

    Visible to all users
  • Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...

Configuring customer verification

  • Module

    Configuring customer verification

    2 Rubriques

    20 mins

    Visible to all users
  • The Customer verification feature provides a pool of security questions that a customer service representative (CSR) can use to verify customer...

Customizing the customer service user interface

  • Module

    Customizing the customer service user interface

    2 Rubriques

    15 mins

    Visible to all users
  • Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

Guiding a customer service agent with dialogs

  • Module

    Guiding a customer service agent with dialogs

    2 Rubriques

    15 mins

    Pega Customer Service 8.7 Visible to all users
  • Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

MLOps

  • Module

    MLOps

    2 Rubriques

    25 mins

    Pega Customer Decision Hub 8.7 Visible to all users
  • Learn how to use Machine Learning Operations (MLOps) to replace the predictive model that drives a prediction with a new model. You can import a...

Next-Best-Action and customer interactions

  • Module

    Next-Best-Action and customer interactions

    2 Rubriques

    20 mins

    Visible to all users
  • Pega’s omni-channel artificial intelligence (AI) delivers the right action at every customer touch by crunching millions of data points in real-time.

    ...

Pega Low-Code App Factory introduction

  • Module

    Pega Low-Code App Factory introduction

    2 Rubriques

    22 mins

    Pega Platform 8.4 Visible to all users
  • Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.

Pega Platform patch releases

  • Module

    Pega Platform patch releases

    3 Rubriques

    40 mins

    Pega Platform Visible to all users
  • Get familiar with the benefits and best practices of patch releases in Pega Platform™ to effectively adopt the patch release process and reduce hotfix...

Pega Process AI overview

  • Module

    Pega Process AI overview

    1 Sujet

    15 mins

    Visible to all users
  • Gain a greater understanding of the key features, capabilities, and benefits of Prediction Studio. Prediction Studio is the dedicated workspace for...

Predicting case completion

  • Module

    Predicting case completion

    1 Sujet

    15 mins

    Visible to all users
  • Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...

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