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  • Challenge

    Creating a custom business report

    4 Tasks

    15 mins

    Visible to all users
  • Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...

  • Challenge

    Customizing a dashboard

    3 Tasks

    30 mins

    Visible to all users
  • During the processing of Assistance Request cases, a customer service representative (CSR) may need to request a credit on the behalf of the customer...

  • Challenge

    Designing a mobile app experience

    5 Tasks

    15 mins

    Visible to all users
  • GoGoRoad wants to allow customers to create an assistance request case from their mobile device. Customize the User mobile app channel to design a...

  • Challenge

    Designing a mobile app UI

    3 Tasks

    15 mins

    Visible to all users
  • GoGoRoad's customer experience team wants to provide mobile users with a mobile-oriented interface to present nearby service providers. Instead of...

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