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Adding optional actions to a workflow

Attaching PDF files to a case

Application quality practices

  • Module

    Application quality practices

    5 Topics

    40 mins

    All Products Visible to all users
  • This module provides an overview of application quality and application testing processes. It explains the significance of building test cases that...

Approvals and SLAs

Approving cases with an authority matrix

  • Module

    Approving cases with an authority matrix

    2 Topics

    25 mins

    Pega Platform 8.2 Visible to all users
  • Pega Platform™ provides the ability to include single and cascading approvals when designing case types. You learn how to convert a single approval to...

Cascading approvals

  • Module

    Cascading approvals

    1 Topic

    15 mins

    Visible to all users
  • Model approval processing involving a reporting structure to model managerial approvals that are applied consistently to cases. Pega Platform provides...

Routing assignments to users

Completing work on time

Automating decisions with decision tables

Automating decisions with decision trees

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