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Allow users to decide whether to perform additional actions on a case, such as updating account information or cancelling a case.
Pega Platform™ provides the Create PDF automation, which allows you to attach a screenshot of a view to the case in PDF format.
This module provides an overview of application quality and application testing processes. It explains the significance of building test cases that...
Automate more advanced business processes such as obtaining approvals, configuring alternate stages, and establishing agreed-upon goals and deadlines...
Pega Platform™ provides the ability to include single and cascading approvals when designing case types. You learn how to convert a single approval to...
Model approval processing involving a reporting structure to model managerial approvals that are applied consistently to cases. Pega Platform provides...
Assign responsibility for completing a task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users...
Set goals and deadlines on steps, processes, stages, and entire cases to enforce the timely completion of work.
Pega Platform™ allows you to design complex decision logic by using decision tables. Decision tables are a helpful approach when you must test the...
Pega Platform™ allows you to design complex decision logic by using decision trees. Decision trees can evaluate against different test conditions and...
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