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Email Bots for Pega Customer Service
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Mission
Email Bots for Pega Customer Service
4 Modules
3 Challenges
2 hrs 35 mins
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Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
Pega Email Bot Foundation
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Mission
Pega Email Bot Foundation
4 Modules
5 Challenges
4 hrs 25 mins
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Learn how Pega Email Bot™ can assist in processing, routing, and automating emails to reduce the time it takes to manage overflowing inboxes. In this...
Low-Code App Builder
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Mission
Low-Code App Builder
11 Modules
9 Challenges
11 hrs 5 mins
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An introduction to using Pega Platform™ to develop applications that advance the digital transformation of organizations.
Note: The example applications...
Low-Code Maker
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Mission
Low-Code Maker
4 Modules
2 hrs 5 mins
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Designed for the Maker, learn to utilize the low-code technology of Pega Platform™ to configure applications that automate and streamline individual...
Approving work
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Challenge
Approving work
1 Task
5 mins
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Note: The framework of this challenge uses the view-based Constellation architecture of Pega Platform. To practice this challenge on the traditional UI...
Creating an email account
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Challenge
Creating an email account
1 Task
10 mins
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The manager at U+ Bank is struggling to keep up with daily email volume. So, the manager wants to automate replies and notifications in the bank...
Enforcing Service-Level Agreements
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Challenge
Enforcing Service-Level Agreements
1 Task
10 mins
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Note: The framework of this challenge uses the view-based Constellation architecture of Pega Platform. To practice this challenge on the traditional UI...
Setting Case Status
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Challenge
Setting Case Status
1 Task
20 mins
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Note: The framework of this challenge uses the view-based Constellation architecture of Pega Platform. To practice this challenge on the traditional UI...
Email bot cases and responses
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Module
Email bot cases and responses
2 Topics
25 mins
Pega Platform 8.8 -
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Importing customer data from a CSV
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Challenge
Importing customer data from a CSV
2 Tasks
10 mins
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U+ Bank wants to improve the experience of its customers with predictive and adaptive analytical models that drive personalized decisions. Following...