Search
Configuring chat queues
Configuring common phrases for agents
-
Challenge
Configuring common phrases for agents
3 Aufgaben
5 Min.
-
U+ Bank wants to set up a consistent greeting for customer service agents to initiate Web messaging conversations. The message welcomes the customer...
Configuring UI elements
-
Challenge
Configuring UI elements
2 Aufgaben
10 Min.
-
After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...
Creating a Digital Messaging interface
-
Challenge
Creating a Digital Messaging interface
2 Aufgaben
10 Min.
-
U+ Bank wants to set up its chatbot to respond to service requests received from several digital channels. As an initial step, the bank first wants to...
Creating and managing teams of users
-
Challenge
Creating and managing teams of users
5 Aufgaben
15 Min.
-
In Roadside Assistance Cases, a customer service representative (CSR) must assign a service provider to the Case, review the summary of the services...
Creating data relationships in Views
-
Challenge
Creating data relationships in Views
4 Aufgaben
10 Min.
-
The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...
Customizing a View at run time
-
Challenge
Customizing a View at run time
3 Aufgaben
15 Min.
-
GoGoRoad stakeholders want the Enter customer information View and Identify Location View to be streamlined to display the relevant information with...
Debugging application errors
-
Challenge
Debugging application errors
4 Aufgaben
20 Min.
-
As part of processing an assistance request Case, the Roadside Assistance application copies the services performed from the child Services Case to...
Designing a mobile app experience
-
Challenge
Designing a mobile app experience
4 Aufgaben
15 Min.
-
GoGoRoad wants to allow customers to create an assistance request Case from their mobile device. Customize the User mobile app Channel to design a...
Displaying list data in Views
-
Challenge
Displaying list data in Views
3 Aufgaben
10 Min.
-
The GoGoRoad application presents a list in a table of all available service providers for roadside assistance. The UI consultant wants you to make...