Search
Creating a child Case
-
Modul
Creating a child Case
1 Thema
15 Min.
-
Create child Cases to model work that different parties perform, work that follows different reporting options, work that follows different reporting...
Creating and managing teams of users
-
Modul
Creating and managing teams of users
1 Thema
15 Min.
-
Work Groups and Work Queues allow cross-functional teams of users to work from a shared pool of Assignments and improve Process efficiency.
Debugging application errors
-
Modul
Debugging application errors
3 Themen
40 Min.
-
Test application functionality that returns an error or incorrect result to debug issues and identify an appropriate resolution path.
Decision tables and trees
-
Modul
Decision tables and trees
4 Themen
35 Min.
-
Decision tables and decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...
Defining a customer Microjourney
-
Modul
Defining a customer Microjourney
5 Themen
50 Min.
-
Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...
Designing an approval Process
-
Modul
Designing an approval Process
1 Thema
15 Min.
-
To enhance business reliability and accountability, configure an approval process that allows users to approve or reject tasks within the workflow.
Dev Studio overview
-
Modul
Dev Studio overview
1 Thema
15 Min.
-
With Dev Studio, developers can extend the application behavior configured in App Studio. Learn how to use Dev Studio to extend the configuration of...
Digital messaging
-
Modul
Digital messaging
3 Themen
25 Min.
-
Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...
Escalating late work
-
Modul
Escalating late work
1 Thema
10 Min.
-
Set a passed deadline interval with both Urgency adjustments and escalation Actions to drive late work to completion.
Identifying duplicate Cases
-
Modul
Identifying duplicate Cases
1 Thema
10 Min.
-
Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.