Search
Adding a new property to an existing entity
-
Reto
Adding a new property to an existing entity
4 Tareas
20 minutos
-
U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Adding clickstream data to a customer profile
-
Reto
Adding clickstream data to a customer profile
6 Tareas
30 minutos
-
U+ Bank uses Pega Customer Decision Hub™ to present personalized credit card offers to its customers on its website. The data scientists want to...
Adding optional Actions to a workflow
-
Reto
Adding optional Actions to a workflow
1 Tarea
5 minutos
-
InsCorp wants to ensure that customers can cancel service requests at any time. To support co-production, a system architect configured the Cancel...
Adding optional actions to a workflow for BAs
-
Reto
Adding optional actions to a workflow for BAs
2 Tareas
10 minutos
-
GoGoRoad wants to assure customers that their assistance requests can be cancelled at any time. Not only does the cancel request functionality provide...
Attaching PDF files to a case
-
Reto
Attaching PDF files to a case
2 Tareas
10 minutos
-
InsCorp wants to ensure that customers receive an email with a receipt of services, including a breakdown of the services provided. Add two...
Overriding Case Urgency
-
Reto
Overriding Case Urgency
1 Tarea
10 minutos
-
Onboarding Cases have an initial Urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...
Enforcing Service-Level Agreements
-
Reto
Enforcing Service-Level Agreements
1 Tarea
15 minutos
-
You are developing an application MyTown311 to capture and manage requests for city services. Ensure that service request repairs are scheduled...
Approving work for BAs
-
Reto
Approving work for BAs
5 Tareas
20 minutos
-
In a Directly Capture Objectives (DCO) session, a GoGoRoad SME explained that they did not always require customers to be enrolled in their membership...
Approving work
-
Reto
Approving work
1 Tarea
5 minutos
-
The MyTown services coordinator wants to review all the repairs performed as a result of a resident service request. If the repair is satisfactory...
Routing work to users
-
Reto
Routing work to users
2 Tareas
10 minutos
-
Specific members of the city government perform Assignments on service request Cases. The services coordinator identifies three Assignments that must...