Search
Skipping a Process based on a business context for BAs
-
Challenge
Skipping a Process based on a business context for BAs
2 Tasks
10 mins
-
Payments for roadside assistance requests are covered for customers who have opted for the higher Gold coverage level. Customers with the Gold...
Establishing Service-Level Agreements for BAs
-
Challenge
Establishing Service-Level Agreements for BAs
1 Task
15 mins
-
In a DCO session, GoGoRoad stakeholders stressed the importance of completing Assignments under tight deadlines as a driver of customer satisfaction...
Creating a child Case for BAs
-
Challenge
Creating a child Case for BAs
8 Tasks
30 mins
-
The Microjourney® for a GoGoRoad customer includes initiating the request for service, receiving the service, and for certain membership status...
Controlling the workflow based on a business context for BAs
-
Challenge
Controlling the workflow based on a business context for BAs
2 Tasks
15 mins
-
When customers request roadside assistance, a Manager manually validates whether the customer is enrolled in roadside assistance coverage. To improve...
Creating users and roles
-
Challenge
Creating users and roles
4 Tasks
10 mins
-
GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Benutzerteams erstellen und verwalten
-
Challenge
Benutzerteams erstellen und verwalten
4 Tasks
10 mins
-
Bei Pannenhilfe-Anfragen müssen die Kundenbetreuer (CSR, Customer Service Representatives) jedem Case einen Dienstleister zuweisen, die...
Building a Case Life Cycle with Pega GenAI
-
Challenge
Building a Case Life Cycle with Pega GenAI
2 Tasks
10 mins
Pega Platform '24.1 -
After seeing your manually built Case Type, your Lead System Architect would like you to try out the new Pega GenAI™ tool. Compare the Case Life Cycle...
Calculating fields using decision tables
-
Challenge
Calculating fields using decision tables
2 Tasks
15 mins
-
GoGoRoad stakeholders want to ensure customer satisfaction by allowing the application of discounts based on whether the service provider is on time...
Pausing and resuming case processing
-
Challenge
Pausing and resuming case processing
1 Task
10 mins
-
InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. During the Service Stage, the customer...
Configuring cascading approvals with an authority matrix
-
Challenge
Configuring cascading approvals with an authority matrix
3 Tasks
10 mins
-
As the repair service grows, GoGoRoad stakeholders want to allow Territory Managers to submit new vendors as service providers for approval. If the...