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  • Module

    Configuring security policies

    4 Topics

    40 mins

    Visible to all users
  • Learn about the types of attacks that malicious hackers use to gain unauthorized access to Pega Platform, and how to configure security policies to...

  • Module

    Security Checklist awareness

    1 Topic

    20 mins

    Visible to all users
    • What is the Security Checklist?
    • How do I access the Security Checklist?
    • How to use the Security Checklist?/What is the purpose?
    • What happens if...
  • Module

    Tracking and auditing changes to data

    2 Topics

    20 mins

    Visible to all users
  • Pega Platform™ automatically tracks actions performed, such as which operators worked on a case and when. You can enhance this capability by using...

  • Challenge

    Auditing changes to the value of fields

    2 Tasks

    5 mins

    Visible to all users
  • GoGoRoad provides roadside assistance services. For a Roadside assistance case type, a driver selects the payment type — credit card or cash. The...

  • Challenge

    Creating a custom business report

    4 Tasks

    15 mins

    Visible to all users
  • Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...

  • Challenge

    Creating users and roles

    5 Tasks

    10 mins

    Visible to all users
  • GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...

  • Challenge

    Customizing a dashboard

    3 Tasks

    30 mins

    Visible to all users
  • During the processing of Assistance Request cases, a customer service representative (CSR) may need to request a credit on the behalf of the customer...

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