Search
Looking for instructor-led training?
-
Module
Configuring security policies
4 Topics
40 mins
-
Learn about the types of attacks that malicious hackers use to gain unauthorized access to Pega Platform, and how to configure security policies to...
-
Module
Customizing a dashboard
3 Topics
25 mins
-
Customize the content and organization of a user dashboard to provide easy access to the information business users need to know.
-
Module
Inviting users to an application
3 Topics
20 mins
-
Add users to an application and assign users to roles based on how they interact with a case.
-
Module
Managing application access
3 Topics
30 mins
-
Learn how you can configure role-based access control by using the Access Manager.
-
Module
Security Checklist awareness
1 Topic
20 mins
-
- What is the Security Checklist?
- How do I access the Security Checklist?
- How to use the Security Checklist?/What is the purpose?
- What happens if...
-
Module
Tracking and auditing changes to data
2 Topics
20 mins
-
Pega Platform™ automatically tracks actions performed, such as which operators worked on a case and when. You can enhance this capability by using...
-
Challenge
Auditing changes to the value of fields
2 Tasks
5 mins
-
GoGoRoad provides roadside assistance services. For a Roadside assistance case type, a driver selects the payment type — credit card or cash. The...
-
Challenge
Creating a custom business report
4 Tasks
15 mins
-
Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...
-
Challenge
Creating users and roles
5 Tasks
10 mins
-
GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
-
Challenge
Customizing a dashboard
3 Tasks
30 mins
-
During the processing of Assistance Request cases, a customer service representative (CSR) may need to request a credit on the behalf of the customer...