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  • Challenge

    Auditing changes to the value of fields

    2 Tasks

    5 mins

    Visible to all users
  • GoGoRoad provides roadside assistance services. For a Roadside assistance case type, a driver selects the payment type — credit card or cash. The...

  • Challenge

    Creating a custom business report

    4 Tasks

    15 mins

    Visible to all users
  • Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...

  • Challenge

    Creating users and roles

    5 Tasks

    10 mins

    Visible to all users
  • GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...

  • Challenge

    Customizing a dashboard

    3 Tasks

    30 mins

    Visible to all users
  • During the processing of Assistance Request cases, a customer service representative (CSR) may need to request a credit on the behalf of the customer...

  • Challenge

    Managing application access

    2 Tasks

    5 mins

    Visible to all users
  • GoGoRoad product managers want to restrict access to development on the New Vendor case type so that only approved roles perform updates. Configure...

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