Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...

Specific members of the city government perform Assignments on service request Cases. The services coordinator identifies three Assignments that must...

In a DCO session, GoGoRoad stakeholders confirmed that assignments related to assistance requests often get lost in the handoff between different...

Based on the business need, you have verified the updated Candidate work group and requestor mapping table changes. In Pega Robot Manager™, you can...

The mayor of MyTown wants users to receive email updates when the reported issue is resolved. 

The GoGoRoad application allows customers to enter the service address by entering information in fields or selecting the location from a map. To...

After reviewing the progress on the service request Case development, the MyTown Mayor and the Services Coordinator see additional areas for...

Based on the business case, users may work with multiple customers simultaneously. Because the CRM application contains customer and account...

Payments for roadside assistance requests are covered for customers who have opted for the higher Gold coverage level. Customers with the Gold...