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Routing Assignments to users
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Módulo
Routing Assignments to users
1 Tema
25 minutos
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Assign responsibility for completing a Task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users...
Completing work on time
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Módulo
Completing work on time
2 Temas
25 minutos
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Set goals and deadlines on Steps, Processes, Stages, and entire Cases to enforce the timely completion of work.
Automating workflow decisions
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Módulo
Automating workflow decisions
1 Tema
15 minutos
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Automate decision-making to reduce processing time and ensure consistency between Cases.
Automation shapes in the Case Life Cycle
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Módulo
Automation shapes in the Case Life Cycle
1 Tema
20 minutos
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Pega Platform™ provides different Automation shapes, which can be used across the application. Each shape has a specific purpose and usage in the Case...
Inviting users to an application
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Módulo
Inviting users to an application
1 Tema
10 minutos
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Add Personas and Channel interfaces to an application and assign users to Personas based on how they interact with a Case.
User guidance
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Módulo
User guidance
2 Temas
15 minutos
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Guide users through the Case Life Cycle by identifying the current Case Status and adding instructions to enable users to complete assigned Tasks.
Benutzerteams erstellen und verwalten
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Módulo
Benutzerteams erstellen und verwalten
3 Temas
25 minutos
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Erstellen Sie Arbeitsgruppen und Arbeitswarteschlangen, sodass funktionsübergreifende Benutzerteams an einem gemeinsamen Aufgabenpool arbeiten können...
Building a Data Model for Business Architects
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Módulo
Building a Data Model for Business Architects
6 Temas
1 h 35 minutos
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As a Pega Business Architect, you play a central role in designing the Data Model that underpins the Case Life Cycle.
Learn how Pega applications...
Building the customer analytical data model
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Módulo
Building the customer analytical data model
9 Temas
1 h 55 minutos
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Building the Customer Insights Cache
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Módulo
Building the Customer Insights Cache
9 Temas
1 h 45 minutos
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...