As part of processing an assistance request case, the Roadside Assistance application copies the services performed from the child Services case to...

The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...

Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...

You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...

Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...

U+ Bank identifies that many customer accounts are without associated email or Facebook contact information. To ensure their client database is up to...

The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...

The business partners in the Human Resources (HR) department request two reports.

The first report must track the progress of candidate cases...

As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.