Search
Attaching PDF files to a case
-
Challenge
Attaching PDF files to a case
2 Tasks
10 mins
-
InsCorp wants to ensure that customers receive an email with a receipt of services, including a breakdown of the services provided. Add two...
Overriding Case Urgency
-
Challenge
Overriding Case Urgency
1 Task
10 mins
-
Onboarding Cases have an initial Urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...
Manipulating application data
-
Challenge
Manipulating application data
2 Tasks
20 mins
-
Stakeholders have requested two features involving Data Transforms. Before a Service Case is resolved, the system must copy the Service total from the...
Managing application access
-
Challenge
Managing application access
1 Task
5 mins
-
GoGoRoad product managers want to restrict access to development on the New Vendor Case Type so that only approved roles perform updates. Configure...
Managing Application Settings
-
Challenge
Managing Application Settings
2 Tasks
30 mins
-
During development, Human Resources (HR) business partners integrate with a legacy application to identify the latitude and longitude of a provided...
Approving work for BAs
-
Challenge
Approving work for BAs
5 Tasks
20 mins
-
In a Directly Capture Objectives (DCO) session, a GoGoRoad SME explained that they did not always require customers to be enrolled in their membership...
Approving work
-
Challenge
Approving work
1 Task
5 mins
-
The MyTown services coordinator wants to review all the repairs performed as a result of a resident service request. If the repair is satisfactory...
Routing work to users
-
Challenge
Routing work to users
2 Tasks
10 mins
-
Specific members of the city government perform Assignments on service request Cases. The services coordinator identifies three Assignments that must...
Creating work status values
-
Challenge
Creating work status values
2 Tasks
10 mins
-
GoGoRoad stakeholders want a way to quickly differentiate Assistance Request Cases during the Service and Resolution Stages. To clarify reporting on A...
Attaching PDF files to a case
-
Challenge
Attaching PDF files to a case
2 Tasks
10 mins
Pega Platform 8.8 -
InsCorp wants to ensure that customers receive an email with a receipt of services, including a breakdown of the services provided. Add two...