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Email Bots for Pega Customer Service
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Mission
Email Bots for Pega Customer Service
4 Modules
3 Challenges
2 hrs 35 mins
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Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
Pega Email Bot Foundation
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Mission
Pega Email Bot Foundation
4 Modules
5 Challenges
4 hrs 25 mins
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Learn how Pega Email Bot™ can assist in processing, routing, and automating emails to reduce the time it takes to manage overflowing inboxes. In this...
Low-Code App Builder
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Mission
Low-Code App Builder
11 Modules
9 Challenges
11 hrs 5 mins
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An introduction to using Pega Platform™ to develop applications that advance the digital transformation of organizations.
Note: The example applications...
Low-Code App Builder Extended
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Mission
Low-Code App Builder Extended
1 Mission
19 Modules
20 Challenges
1 day 15 mins
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Continue learning about low-code application development using Pega Platform™.
Note: The example applications and challenge environments in this mission...
Decisioning Consultant
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Mission
Decisioning Consultant
4 Missions
2 Modules
2 Challenges
1 day 4 hrs 15 mins
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Gain greater understanding of the key features, capabilities, and benefits of Pega Customer Decision Hub. Learn how Pega Customer Decision Hub uses...
Configuring a coaching tip
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Challenge
Configuring a coaching tip
2 Tasks
15 mins
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You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Configuring a common phrase
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Challenge
Configuring a common phrase
2 Tasks
15 mins
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Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...
Creating an email account
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Challenge
Creating an email account
1 Task
10 mins
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The manager at U+ Bank is struggling to keep up with daily email volume. So, the manager wants to automate replies and notifications in the bank...
Updating a dialog
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Challenge
Updating a dialog
1 Task
15 mins
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U+ Bank wants their CSRs to be more formal when interacting with customers. You have been asked to update the dialog in the Address Change service...
Email bot cases and responses
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Module
Email bot cases and responses
2 Topics
25 mins
Pega Platform 8.8 -
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...