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The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...
GoGoRoad provides roadside assistance services. For a Roadside assistance case type, a driver selects the payment type — credit card or cash. The...
The Payroll Department at TGB reports that some employees enter an incorrect bank name when enrolling in direct deposit. The payroll department...
TGB sends an email to a candidate to extend an offer of employment. TGB company policy gives the candidate 72 hours to respond to the offer. However...
As a part of the onboarding process, TGB sends an email that provides the employment start date to each new employee and contractor. This email also...
U+ Bank identifies that many customer accounts are without associated email or Facebook contact information. To ensure their client database is up to...
Human Resources (HR) business partners create benefits enrollment and employee evaluation cases on behalf of TGB employees. To ensure that they create...
GogoRoad is experiencing a large number of failed login attempts. Management suspects that the attempts are malicious attacks by an internet bot...
In Roadside Assistance cases, a customer service representative (CSR) must assign a service provider to the case, review the summary of the services...
GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
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