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Application Development Foundation

Introduction to Pega Platform

Application Development Intermediate

Business Architect

Low-Code App Builder

Low-Code App Builder Extended

Low-Code Maker

Pega Digital Messaging

Reviewing log files

Initiating a call from a messaging interaction

  • Module

    Initiating a call from a messaging interaction

    1 Topic

    10 mins

    Pega Customer Service 8.8 Visible to: All users
  • Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...

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