
Search
Looking for instructor-led training?
Adding a duplicate case type search
-
Challenge
Adding a duplicate case type search
3 Aufgaben
10 Min.
-
InsCorp wants to ensure that only one assistance request case is processed for each request. Customers that send assistance requests might have...
Adding and configuring adapters
-
Challenge
Adding and configuring adapters
2 Aufgaben
15 Min.
-
With the addition of the Customer Relationship Management and ACME Search System projects to the TrainingCertificationSln, the next step is to add the...
Adding framework components to a solution
-
Challenge
Adding framework components to a solution
8 Aufgaben
45 Min.
-
The first two application projects are complete. After reviewing the solution's documentation, you need a user interface project, named MainPrj, which...
Adding optional actions to a workflow
-
Challenge
Adding optional actions to a workflow
1 Aufgabe
5 Min.
-
InsCorp wants to ensure that customers can cancel service requests at any time. To support co-production, a system architect configured the Cancel...
Attaching PDF files to a case
-
Challenge
Attaching PDF files to a case
2 Aufgaben
10 Min.
-
InsCorp wants to ensure that customers receive an email with a receipt of services, including a breakdown of the services provided. Add two...
Debugging application errors
-
Challenge
Debugging application errors
4 Aufgaben
20 Min.
-
As part of processing an assistance request case, the Roadside Assistance application copies the services performed from the child Services case to...
Enforcing service-level agreements
-
Challenge
Enforcing service-level agreements
1 Aufgabe
10 Min.
-
You are developing an application MyTown311 to capture and manage requests for city services. Ensure that service request repairs are scheduled...
Approving work
-
Challenge
Approving work
1 Aufgabe
5 Min.
-
The MyTown services coordinator wants to review all the repairs performed as a result of a resident service request. If the repair is satisfactory...
Routing work to users
-
Challenge
Routing work to users
2 Aufgaben
10 Min.
-
Specific members of the city government perform assignments on service request cases. The services coordinator identifies three assignments that must...
Assessing application performance
-
Challenge
Assessing application performance
2 Aufgaben
10 Min.
-
The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...