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Adding a duplicate case type search
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Challenge
Adding a duplicate case type search
3 Aufgaben
10 Min.
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InsCorp wants to ensure that only one assistance request case is processed for each request. Customers that send assistance requests might have...
Adding optional actions to a workflow
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Challenge
Adding optional actions to a workflow
1 Aufgabe
5 Min.
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InsCorp wants to ensure that customers can cancel service requests at any time. To support co-production, a system architect configured the Cancel...
Approving work
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Challenge
Approving work
1 Aufgabe
5 Min.
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The MyTown services coordinator wants to review all the repairs performed as a result of a resident service request. If the repair is satisfactory...
Attaching PDF files to a case
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Challenge
Attaching PDF files to a case
2 Aufgaben
10 Min.
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InsCorp wants to ensure that customers receive an email with a receipt of services, including a breakdown of the services provided. Add two...
Automating decisions with decision tables
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Challenge
Automating decisions with decision tables
2 Aufgaben
10 Min.
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An organization is launching an application that facilitates loan requests. Customers initiate a loan request and enter their credit score and loan...
Automating decisions with decision trees
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Challenge
Automating decisions with decision trees
2 Aufgaben
10 Min.
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An organization is launching an application that facilitates loan requests. Customers initiate a loan request and enter their credit score, loan...
Calculating fields using decision tables
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Challenge
Calculating fields using decision tables
2 Aufgaben
15 Min.
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GoGoRoad stakeholders want to ensure customer satisfaction by allowing the application of discounts based on whether the service provider is on time...
Configuring a cascading approval with a reporting structure
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Challenge
Configuring a cascading approval with a reporting structure
2 Aufgaben
10 Min.
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GoGoRoad stakeholders want to allow Territory Managers to add new vendors as service providers as the service grows. If the vendor is The Automobile...
Configuring cascading approvals with an authority matrix
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Challenge
Configuring cascading approvals with an authority matrix
3 Aufgaben
10 Min.
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As the repair service grows, GoGoRoad stakeholders want to allow Territory Managers to submit new vendors as service providers for approval. If the...
Configuring case locking
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Challenge
Configuring case locking
1 Aufgabe
10 Min.
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At TGB, candidates applying for an open position are interviewed by three to six existing employees. Each interviewer can independently rate a...