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Adding data records to a data object
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Reto
Adding data records to a data object
3 Tareas
10 minutos
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When submitting a service request through the MyTown311 application, residents enter information about the issue. The mayor and the services...
Adding fields to Views
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Reto
Adding fields to Views
4 Tareas
20 minutos
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Now that the Stages, Steps, and data objects for the MyTown 311 Service Request Case Life Cycle are configured, the Mayor and the Services coordinator...
Adding optional Actions to a workflow
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Reto
Adding optional Actions to a workflow
1 Tarea
5 minutos
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InsCorp wants to ensure that customers can cancel service requests at any time. To support co-production, a system architect configured the Cancel...
Adding optional actions to a workflow for BAs
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Reto
Adding optional actions to a workflow for BAs
2 Tareas
10 minutos
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GoGoRoad wants to assure customers that their assistance requests can be cancelled at any time. Not only does the cancel request functionality provide...
Attaching PDF files to a case
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Reto
Attaching PDF files to a case
2 Tareas
10 minutos
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InsCorp wants to ensure that customers receive an email with a receipt of services, including a breakdown of the services provided. Add two...
Manipulating application data
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Reto
Manipulating application data
2 Tareas
20 minutos
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Stakeholders have requested two features involving Data Transforms. Before a Service Case is resolved, the system must copy the Service total from the...
Managing application access
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Reto
Managing application access
1 Tarea
5 minutos
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GoGoRoad product managers want to restrict access to development on the New Vendor Case Type so that only approved roles perform updates. Configure...
Enforcing Service-Level Agreements
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Reto
Enforcing Service-Level Agreements
1 Tarea
15 minutos
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You are developing an application MyTown311 to capture and manage requests for city services. Ensure that service request repairs are scheduled...
Approving work for BAs
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Reto
Approving work for BAs
5 Tareas
20 minutos
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In a Directly Capture Objectives (DCO) session, a GoGoRoad SME explained that they did not always require customers to be enrolled in their membership...
Approving work
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Reto
Approving work
1 Tarea
5 minutos
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The MyTown services coordinator wants to review all the repairs performed as a result of a resident service request. If the repair is satisfactory...