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Looking for instructor-led training?
Learn about the best practices for keeping your Pega applications running smoothly on Pega Cloud®, including using Pega Community, guardrails, and...
Customize the content and organization of a user dashboard to provide easy access to the information business users need to know.
Pega Platform™ allows you to easily explore and analyze data in your application using the Explore Data landing page. You can use Insights to...
Design reports to analyze case data and provide insight into processes and workflows.
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.
Learn the basics of Pega Support and change management, including Scheduled Maintenance Windows, patches, updates, and the purpose of the Pega Change...
Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...
During the processing of Assistance Request cases, a customer service representative (CSR) may need to request a credit on the behalf of the customer...
As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
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