The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...

U+ Bank identifies that many customer accounts are without associated email or Facebook contact information. To ensure their client database is up to...

Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...

The business partners in the Human Resources (HR) department request two reports.

The first report must track the progress of candidate cases...

During the processing of Assistance Request cases, a customer service representative (CSR) may need to request a credit on the behalf of the customer...

As part of processing an assistance request case, the Roadside Assistance application copies the services performed from the child Services case to...

As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...

Employees undergo an evaluation period to regularly assess their performance as new hires during the employee evaluation process. To check the status...