Search
Collaborating in Spaces and Pulse
-
Défi
Collaborating in Spaces and Pulse
3 Tâches
10 mins
Pega Platform 8.8 -
Throughout the case lifecycle of the GoGoRoad application, members of the CSR team must stay in contact with one another. One of the most efficient...
Collaborating with Pulse and Tags
-
Défi
Collaborating with Pulse and Tags
2 Tâches
10 mins
-
Throughout the Case Life Cycle of the GoGoRoad application, members of the CSR team must stay in contact with one another. One of the most efficient...
Communicating with users for BAs
-
Défi
Communicating with users for BAs
3 Tâches
20 mins
-
During DCO sessions with GoGoRoad stakeholders, it has become apparent that consistent messaging and timely communication are two of the biggest...
Configuring a cascading approval with a reporting structure
-
Défi
Configuring a cascading approval with a reporting structure
2 Tâches
10 mins
-
GoGoRoad stakeholders want to allow Territory Managers to add new vendors as service providers as the service grows. If the vendor is The Automobile...
Configuring a dashboard
-
Défi
Configuring a dashboard
2 Tâches
30 mins
-
Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...
Configuring cascading approvals with an authority matrix
-
Défi
Configuring cascading approvals with an authority matrix
3 Tâches
10 mins
-
As the repair service grows, GoGoRoad stakeholders want to allow Territory Managers to submit new vendors as service providers for approval. If the...
Control the workflow based on business context
-
Défi
Control the workflow based on business context
3 Tâches
10 mins
-
When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...
Controlling the workflow based on a business context for BAs
-
Défi
Controlling the workflow based on a business context for BAs
2 Tâches
15 mins
-
When customers request roadside assistance, a Manager manually validates whether the customer is enrolled in roadside assistance coverage. To improve...
Creating a child case
-
Défi
Creating a child case
2 Tâches
10 mins
-
InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Configure the Assistance request Case Type...
Creating a child Case for BAs
-
Défi
Creating a child Case for BAs
8 Tâches
30 mins
-
The Microjourney® for a GoGoRoad customer includes initiating the request for service, receiving the service, and for certain membership status...