The mayor of MyTown wants to increase resident engagement and improve the town’s responsiveness to issues raised by residents.

To achieve this goal...

After reviewing the progress on the service request Case development, the MyTown Mayor and the Services Coordinator see additional areas for...

Sie sind gerade als Pega Business Architect in das GoGoRoad-Anwendungsentwicklungsprojekt eingestiegen. 

GoGoRoad ist ein Kfz-Serviceunternehmen, das...

Throughout the Case Life Cycle of the GoGoRoad application, members of the CSR team must stay in contact with one another. One of the most efficient...

After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...

Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...

GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...

The Mayor and Services Coordinator requested a single View to track updates while running Service Cases. The Services Coordinator requested a History...

After a request for roadside assistance is approved, the system creates a Service Case. CSRs need the ability to easily review information associated...