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Creating a Digital Messaging interface
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チャレンジ
Creating a Digital Messaging interface
2 タスク
10 分
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U+ Bank wants to set up its chatbot to respond to service requests received from several digital channels. As an initial step, the bank first wants to...
Validating data against business logic
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チャレンジ
Validating data against business logic
1 タスク
10 分
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Customers with standard coverage use a credit card to pay for services performed by a service provider. To ensure that credit card transactions are...
Validating data in Dev Studio
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チャレンジ
Validating data in Dev Studio
2 タスク
10 分
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GoGoRoad customers with Standard coverage provide credit card information during the Submission Stage of an Assistance Request Case to pay for...
Saving data to a system of record
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チャレンジ
Saving data to a system of record
3 タスク
10 分
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The program manager for the roadside assistance service wants to provide users with an option to enroll when requesting service rather than...
Standardwerte für Eigenschaften festlegen
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チャレンジ
Standardwerte für Eigenschaften festlegen
4 タスク
10 分
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Der Programm-Manager von GoGoRoad möchte sicherstellen, dass im Callcenter ausreichend Personal vorhanden ist, um Serviceverzögerungen zu vermeiden...
Sending emails during Case processing
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チャレンジ
Sending emails during Case processing
1 タスク
15 分
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The mayor of MyTown wants users to receive email updates when the reported issue is resolved.
補足: The framework of this challenge uses the Constellation...
Escalating late work
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チャレンジ
Escalating late work
1 タスク
10 分
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Customers initiate Assistance Request Cases...
Simulating an external data source
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チャレンジ
Simulating an external data source
3 タスク
10 分
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During roadside assistance, a service provider performs minor mechanical repairs. Requests for roadside assistance must identify the vehicle so that...
Skipping a process based on business context
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チャレンジ
Skipping a process based on business context
1 タスク
10 分
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Roadside assistance requests are covered for customers who have opted for the higher membership coverage level. Configure the Enter payment...
Integrating external customer service data
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チャレンジ
Integrating external customer service data
5 タスク
30 分
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A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data.
Use the following...