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Creating users and roles
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Challenge
Creating users and roles
4 Tasks
10 mins
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GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Creating work status values
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Challenge
Creating work status values
2 Tasks
10 mins
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GoGoRoad stakeholders want a way to quickly differentiate Assistance Request Cases during the Service and Resolution Stages. To clarify reporting on A...
Customizing a View at run time
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Challenge
Customizing a View at run time
3 Tasks
15 mins
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GoGoRoad stakeholders want the Enter customer information View and Identify Location View to be streamlined to display the relevant information with...
Customizing the user interface for agents
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Challenge
Customizing the user interface for agents
2 Tasks
15 mins
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You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...
Debugging Constellation applications
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Challenge
Debugging Constellation applications
8 Tasks
1 hr 15 mins
Pega Platform '23 -
Due to the stateless nature of a Constellation application, it is not possible to run the Pega Clipboard from the user Portal, or from Dev Studio and...
Designing a Case Life Cycle
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Challenge
Designing a Case Life Cycle
8 Tasks
30 mins
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The mayor of MyTown wants to increase resident engagement and improve the town’s responsiveness to issues raised by residents.
To achieve this goal...
Designing a Case Life Cycle for BAs
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Challenge
Designing a Case Life Cycle for BAs
8 Tasks
40 mins
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GoGoRoad is growing. The company wants to transform its manual business process by creating a Pega Platform™ application that is driven by workflow...
Designing complex Views with Constellation
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Challenge
Designing complex Views with Constellation
5 Tasks
45 mins
Pega Platform '23 -
Your work on the Tell Us More application continues. In this challenge, you use Constellation to build Views associated with the Eligibility Check and...
Designing Views with Constellation
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Challenge
Designing Views with Constellation
4 Tasks
30 mins
Pega Platform '23 -
Sweet Life Inc. (SL) wants to replace its legacy complaint management solution. SL has engaged Pega to develop an application called Tell Us More...
Displaying list data in Views
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Challenge
Displaying list data in Views
3 Tasks
10 mins
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The GoGoRoad application presents a list in a table of all available service providers for roadside assistance. The UI consultant wants you to make...