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Creating a child case
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Challenge
Creating a child case
2 Aufgaben
10 Min.
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Configure the Assistance request Case Type...
Customizing the user interface for agents
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Challenge
Customizing the user interface for agents
2 Aufgaben
15 Min.
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You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...
Sending emails during Case processing
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Challenge
Sending emails during Case processing
1 Aufgabe
15 Min.
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The mayor of MyTown wants users to receive email updates when the reported issue is resolved.
Hinweis: The framework of this challenge uses the Constellation...
Escalating late work
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Challenge
Escalating late work
1 Aufgabe
10 Min.
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Customers initiate Assistance Request Cases...
Skipping a process based on business context
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Challenge
Skipping a process based on business context
1 Aufgabe
10 Min.
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Roadside assistance requests are covered for customers who have opted for the higher membership coverage level. Configure the Enter payment...
Streamlining Case Workflows
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Challenge
Streamlining Case Workflows
2 Aufgaben
30 Min.
Pega Platform '24.1 -
Your Lead System Architect has requested that you work on configuring the Assistance Request Case Type. He has assigned you the following GoGoRoad...
Updating a dialog
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Challenge
Updating a dialog
1 Aufgabe
15 Min.
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U+ Bank wants their CSRs to be more formal when interacting with customers. You have been asked to update the dialog in the Address Change service...