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Designing a Case Life Cycle for BAs
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Challenge
Designing a Case Life Cycle for BAs
8 Aufgaben
40 Min.
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GoGoRoad is growing. The company wants to transform its manual business process by creating a Pega Platform™ application that is driven by workflow...
Displaying list data in Views
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Challenge
Displaying list data in Views
3 Aufgaben
10 Min.
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The GoGoRoad application presents a list in a table of all available service providers for roadside assistance. The UI consultant wants you to make...
Escalating late work
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Challenge
Escalating late work
1 Aufgabe
10 Min.
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Customers initiate Assistance Request Cases...
Establishing Service-Level Agreements for BAs
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Challenge
Establishing Service-Level Agreements for BAs
1 Aufgabe
15 Min.
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In a DCO session, GoGoRoad stakeholders stressed the importance of completing Assignments under tight deadlines as a driver of customer satisfaction...
Grouping fields in Views
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Challenge
Grouping fields in Views
3 Aufgaben
15 Min.
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Based on feedback, GoGoRoad's customers are unable to double-check details before submitting an Assistance Request, leading to confusion and...
Localizing a UI form
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Challenge
Localizing a UI form
3 Aufgaben
45 Min.
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GoGoRoad stakeholders have a requirement to translate the New vendor case type to Spanish.
Use the Localization wizard to localize the New vendor...
Pausing and resuming case processing
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Challenge
Pausing and resuming case processing
1 Aufgabe
10 Min.
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. During the Service Stage, the customer...
Refining an Agile Workbench backlog
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Challenge
Refining an Agile Workbench backlog
5 Aufgaben
30 Min.
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Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...
Routing work to users
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Challenge
Routing work to users
2 Aufgaben
10 Min.
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Specific members of the city government perform Assignments on service request Cases. The services coordinator identifies three Assignments that must...
Routing work to users for BAs
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Challenge
Routing work to users for BAs
2 Aufgaben
15 Min.
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In a DCO session, GoGoRoad stakeholders confirmed that assignments related to assistance requests often get lost in the handoff between different...