The Human Resources (HR) department requests the ability to update rules that describe department and company policies in the HRApps application. Add...

Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...

Your manager wants to preserve the initial starting version of the HRApps application before developers begin configuring application functionality...

The business partners in the Human Resources (HR) department request two reports.

The first report must track the progress of candidate cases...

During the processing of Assistance Request cases, a customer service representative (CSR) may need to request a credit on the behalf of the customer...

As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...

The Payroll Setup case type provides automatic tax withholdings calculated based on the selected filing status. The current version of the case type...

Development of the HRApps application is complete. You are asked to migrate the application to a testing system. Quality assurance (QA testers)...

During the employee evaluation process, employees undergo an evaluation period to regularly assess their performance as new hires. To check the status...