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Customizing a dashboard
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Módulo
Customizing a dashboard
1 Tema
15 minutos
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Customize the content and organization of a user dashboard to provide easy access to the information business users need to know.
Designing reports with multiple sources
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Módulo
Designing reports with multiple sources
4 Temas
55 minutos
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Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...
Exploring application data with Insights
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Módulo
Exploring application data with Insights
1 Tema
15 minutos
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Pega Platform™ allows you to easily explore and analyze data in your application using the Explore Data landing page. You can use Insights to...
Gaining insight into business efficiency
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Módulo
Gaining insight into business efficiency
2 Temas
25 minutos
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Design reports to analyze case data and provide insight into processes and workflows.
Monitoring your contact center with reports
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Módulo
Monitoring your contact center with reports
2 Temas
15 minutos
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Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Pega Low-Code App Factory introduction
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Módulo
Pega Low-Code App Factory introduction
2 Temas
22 minutos
Pega Platform 8.4 -
Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.
Creating a custom business report
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Reto
Creating a custom business report
3 Tareas
15 minutos
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Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...
Creating reports that combine data from multiple classes
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Reto
Creating reports that combine data from multiple classes
2 Tareas
30 minutos
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The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate cases...
Customizing a dashboard
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Reto
Customizing a dashboard
2 Tareas
30 minutos
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During the processing of Assistance Request cases, a customer service representative (CSR) may need to request a credit on the behalf of the customer...
Leveraging reports in the contact center
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Reto
Leveraging reports in the contact center
4 Tareas
15 minutos
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...