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Creating a Pega Email Bot

Creating an email account

  • チャレンジ

    Creating an email account

    1 タスク

    10 分

    Visible to: All users
  • The manager at U+ Bank is struggling to keep up with daily email volume. So, the manager wants to automate replies and notifications in the bank...

Creating Personas and Channels for BAs

Creating users and roles

Designing a Case Life Cycle

Designing a Case Life Cycle for BAs

Enforcing Service-Level Agreements

Escalating late work

Establishing Service-Level Agreements for BAs

Overriding Case Urgency

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