At its core, Pega App Factory is a lightweight framework which runs on the Pega Platform which enables repeatable low-code development success in App...

Learn how you can configure role-based access control by using the Access Manager. Access Manager secures your application and tightens the access...

Learn how to configure security policies to thwart attempts by malicious hackers to gain unauthorized access to Pega Platform™.

Add personas and channel interfaces to an application and assign users to personas based on how they interact with a case.

Learn about the types of attacks that malicious hackers use to gain unauthorized access to Pega Platform™, and how to configure security policies to...

Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...

The Customer verification feature provides a pool of security questions that a customer service representative (CSR) can use to verify customer...

Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

Pega Platform™ automatically tracks actions performed, such as which operators worked on a case and when. You can enhance this capability by using...