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Routing Assignments to users
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Módulo
Routing Assignments to users
1 Tema
25 minutos
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Assign responsibility for completing a Task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users...
Completing work on time
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Módulo
Completing work on time
2 Temas
25 minutos
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Set goals and deadlines on Steps, Processes, Stages, and entire Cases to enforce the timely completion of work.
Automating actions when a property value changes
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Módulo
Automating actions when a property value changes
1 Tema
15 minutos
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Automating actions whenever the value of a property changes allows for more sophisticated case automation.
Automating workflow decisions
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Módulo
Automating workflow decisions
1 Tema
15 minutos
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Automate decision-making to reduce processing time and ensure consistency between Cases.
Automation shapes in the Case Life Cycle
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Módulo
Automation shapes in the Case Life Cycle
1 Tema
20 minutos
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Pega Platform™ provides different Automation shapes, which can be used across the application. Each shape has a specific purpose and usage in the Case...
Background processing
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Módulo
Background processing
4 Temas
50 minutos
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Learn how the background processing capabilities in Pega Platform™ allow you to offload tasks to help improve throughput and efficiency. Learn how to...
Inviting users to an application
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Módulo
Inviting users to an application
1 Tema
10 minutos
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Add Personas and Channel interfaces to an application and assign users to Personas based on how they interact with a Case.
User guidance
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Módulo
User guidance
2 Temas
15 minutos
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Guide users through the Case Life Cycle by identifying the current Case Status and adding instructions to enable users to complete assigned Tasks.
Creating and managing teams of users
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Módulo
Creating and managing teams of users
1 Tema
15 minutos
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Work Groups and Work Queues allow cross-functional teams of users to work from a shared pool of Assignments and improve Process efficiency.
Best practices for building accessibility into Pega applications
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Módulo
Best practices for building accessibility into Pega applications
5 Temas
1 h 15 minutos
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Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...