Search
Configuring and automating Cases
-
Reto
Configuring and automating Cases
2 Tareas
30 minutos
Pega Platform '24.1 -
The project manager at GoGoRoad has tasked your team with enhancing application efficiency by automating Cases.
Your Lead System Architect (LSA) has...
Configuring chat queues
Configuring common phrases for agents
-
Reto
Configuring common phrases for agents
3 Tareas
5 minutos
-
U+ Bank wants to set up a consistent greeting for customer service agents to initiate Web messaging conversations. The message welcomes the customer...
Control the workflow based on business context
-
Reto
Control the workflow based on business context
3 Tareas
10 minutos
-
When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...
Creating data relationships in Views
-
Reto
Creating data relationships in Views
4 Tareas
10 minutos
-
The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...
Creating a child case
-
Reto
Creating a child case
2 Tareas
10 minutos
-
InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Configure the Assistance request Case Type...
Creating a Constellation Portal
-
Reto
Creating a Constellation Portal
1 Tarea
45 minutos
Pega Platform '24.1 -
GoGoRoad wants to enhance its roadside assistance services by ensuring customer satisfaction and service consistency across vendors. The Lead System...
Creating a Digital Messaging interface
-
Reto
Creating a Digital Messaging interface
2 Tareas
10 minutos
-
U+ Bank wants to set up its chatbot to respond to service requests received from several digital channels. As an initial step, the bank first wants to...
Sending emails during Case processing
-
Reto
Sending emails during Case processing
1 Tarea
15 minutos
-
The mayor of MyTown wants users to receive email updates when the reported issue is resolved.
Nota: The framework of this challenge uses the Constellation...
Escalating late work
-
Reto
Escalating late work
1 Tarea
10 minutos
-
InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Customers initiate Assistance Request Cases...