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Auditing changes to the value of fields
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チャレンジ
Auditing changes to the value of fields
1 タスク
5 分
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GoGoRoad provides roadside assistance services. For a Roadside assistance case type, a driver selects the payment type — credit card or cash. The...
Configuring application rulesets
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チャレンジ
Configuring application rulesets
1 タスク
20 分
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The Human Resources (HR) department requests the ability to update rules that describe department and company policies in the HRApps application. Add...
Configuring intelligent routing
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チャレンジ
Configuring intelligent routing
2 タスク
10 分
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The U+ Bank email bot is set up. You are now expected to configure the email bot to react to customer requests, route work, and automatically respond...
Configuring security policies
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チャレンジ
Configuring security policies
2 タスク
5 分
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GogoRoad is experiencing a large number of failed login attempts. Management suspects that the attempts are malicious attacks by an internet bot...
Configuring the Email Manager portal
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チャレンジ
Configuring the Email Manager portal
2 タスク
15 分
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The U+ Bank email bot is set up, and you must configure the Email Manager portal to manually triage any emails that do not match the intelligent...
Creating a case from an email
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チャレンジ
Creating a case from an email
4 タスク
20 分
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Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
Creating a new application ruleset
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チャレンジ
Creating a new application ruleset
3 タスク
10 分
Pega Platform 8.5 -
Your manager wants to preserve the initial starting version of the HRApps application before developers begin configuring application functionality...
Creating a Pega Email Bot
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チャレンジ
Creating a Pega Email Bot
2 タスク
15 分
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The manager at U+ Bank wants to automate replies and notifications in the bank application as it reduces strain on the bank's customer experiences...
Creating an email account
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チャレンジ
Creating an email account
1 タスク
10 分
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The manager at U+ Bank is struggling to keep up with daily email volume. So, the manager wants to automate replies and notifications in the bank...
Creating users and roles
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チャレンジ
Creating users and roles
4 タスク
10 分
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GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...