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Adding optional actions to a workflow

Attaching PDF files to a case

Exploring application data with Insights

Application Development

Approvals and SLAs

Routing assignments to users

Completing work on time

Architecture and design during the Prepare phase

  • Module

    Architecture and design during the Prepare phase

    6 Topics

    1 hr 30 mins

    Visible to all users
  • Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...

Automating decisions with decision tables

Automating decisions with decision trees

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