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Adding a duplicate case type search

Adding optional actions to a workflow

Attaching PDF files to a case

Approving work

  • Challenge

    Approving work

    1 Task

    5 mins

    Visible to all users
  • The MyTown services coordinator wants to review all the repairs performed as a result of a resident service request. If the repair is satisfactory...

Routing work to users

Automating decisions with decision tables

Automating decisions with decision trees

Creating and managing teams of users

Calculating fields using decision tables

  • Challenge

    Calculating fields using decision tables

    2 Tasks

    15 mins

    Visible to all users
  • GoGoRoad stakeholders want to ensure customer satisfaction by allowing the application of discounts based on whether the service provider is on time...

Setting case status

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