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Adding a duplicate case type search
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Challenge
Adding a duplicate case type search
3 Tasks
10 mins
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InsCorp wants to ensure that only one assistance request case is processed for each request. Customers that send assistance requests might have...
Adding optional actions to a workflow
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Challenge
Adding optional actions to a workflow
1 Task
5 mins
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InsCorp wants to ensure that customers can cancel service requests at any time. To support co-production, a system architect configured the Cancel...
Approving work
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Challenge
Approving work
1 Task
5 mins
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The MyTown services coordinator wants to review all the repairs performed as a result of a resident service request. If the repair is satisfactory...
Attaching PDF files to a case
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Challenge
Attaching PDF files to a case
2 Tasks
10 mins
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InsCorp wants to ensure that customers receive an email with a receipt of services, including a breakdown of the services provided. Add two...
Automating decisions with decision tables
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Challenge
Automating decisions with decision tables
2 Tasks
10 mins
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An organization is launching an application that facilitates loan requests. Customers initiate a loan request and enter their credit score and loan...
Automating decisions with decision trees
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Challenge
Automating decisions with decision trees
2 Tasks
10 mins
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An organization is launching an application that facilitates loan requests. Customers initiate a loan request and enter their credit score, loan...
Calculating fields using decision tables
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Challenge
Calculating fields using decision tables
2 Tasks
15 mins
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GoGoRoad stakeholders want to ensure customer satisfaction by allowing the application of discounts based on whether the service provider is on time...
Configuring a cascading approval with a reporting structure
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Challenge
Configuring a cascading approval with a reporting structure
2 Tasks
10 mins
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GoGoRoad stakeholders want to allow Territory Managers to add new vendors as service providers as the service grows. If the vendor is The Automobile...
Configuring business conditions
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Challenge
Configuring business conditions
2 Tasks
5 mins
Pega Customer Service 8.7 -
U+ Bank identifies that many customer accounts are without associated email or Facebook contact information. To ensure their client database is up to...
Configuring cascading approvals with an authority matrix
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Challenge
Configuring cascading approvals with an authority matrix
3 Tasks
10 mins
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As the repair service grows, GoGoRoad stakeholders want to allow Territory Managers to submit new vendors as service providers for approval. If the...