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Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...
In Roadside Assistance cases, a customer service representative (CSR) must assign a service provider to the case, review the summary of the services...
During the processing of Assistance Request cases, a customer service representative (CSR) may need to request a credit on the behalf of the customer...
As part of processing an assistance request case, the Roadside Assistance application copies the services performed from the child Services case to...
As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...
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