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The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...
You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...
U+ Bank identifies that many customer accounts are without associated email or Facebook contact information. To ensure their client database is up to...
The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...
As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.
Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...
The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate cases...
During the processing of Assistance Request cases, a customer service representative (CSR) may need to request a credit on the behalf of the customer...
You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...
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