Guide users through the Case Life Cycle by identifying the current Case Status and adding instructions to enable users to complete assigned Tasks.

Validate user data against business logic to avoid invalid data within applications.

In a DCO session, GoGoRoad stakeholders said that they want to ensure that only one Assistance Request Case is processed for each customer incident...

InsCorp wants to ensure that only one Assistance Request Case is processed for each request. Customers that send assistance requests might have...

Now that the Stages, Steps, and data objects for the MyTown 311 Service Request Case Life Cycle are configured, the Mayor and the Services coordinator...

InsCorp wants to ensure that customers can cancel service requests at any time. To support co-production, a system architect configured the Cancel...

GoGoRoad wants to assure customers that their assistance requests can be cancelled at any time. Not only does the cancel request functionality provide...

The MyTown services coordinator wants to review all the repairs performed as a result of a resident service request. If the repair is satisfactory...

GoGoRoad stakeholders want to ensure customer satisfaction by allowing the application of discounts based on whether the service provider is on time...