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Configuring a chatbot with web messaging
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Challenge
Configuring a chatbot with web messaging
5 Aufgaben
15 Min.
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The business wants to allow its customers to make payments using a digital messaging channel. The chatbots can handle this type of request and allow...
Configuring a knowledge article suggestion
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Challenge
Configuring a knowledge article suggestion
5 Aufgaben
5 Min.
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Customers of U+ Bank initiate a chat session with a live CSR and state that they want to know about the credit card benefits. The expected outcome is...
Configuring chat queues
Configuring common phrases for agents
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Challenge
Configuring common phrases for agents
3 Aufgaben
5 Min.
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U+ Bank wants to set up a consistent greeting for customer service agents to initiate Web messaging conversations. The message welcomes the customer...
Control the workflow based on business context
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Challenge
Control the workflow based on business context
3 Aufgaben
10 Min.
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When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...
Creating data relationships in Views
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Challenge
Creating data relationships in Views
4 Aufgaben
10 Min.
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The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...
Creating a child case
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Challenge
Creating a child case
2 Aufgaben
10 Min.
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Configure the Assistance request Case Type...
Creating a Digital Messaging interface
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Challenge
Creating a Digital Messaging interface
2 Aufgaben
10 Min.
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U+ Bank wants to set up its chatbot to respond to service requests received from several digital channels. As an initial step, the bank first wants to...
Sending emails during Case processing
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Challenge
Sending emails during Case processing
1 Aufgabe
15 Min.
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The mayor of MyTown wants users to receive email updates when the reported issue is resolved.
Hinweis: The framework of this challenge uses the Constellation...
Escalating late work
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Challenge
Escalating late work
1 Aufgabe
10 Min.
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Customers initiate Assistance Request Cases...