Search
Collaborating with Pulse and Tags
-
Challenge
Collaborating with Pulse and Tags
2 Aufgaben
10 Min.
-
Throughout the Case Life Cycle of the GoGoRoad application, members of the CSR team must stay in contact with one another. One of the most efficient...
Collaborating in Spaces and Pulse
-
Challenge
Collaborating in Spaces and Pulse
3 Aufgaben
10 Min.
Pega Platform 8.8 -
Throughout the case lifecycle of the GoGoRoad application, members of the CSR team must stay in contact with one another. One of the most efficient...
Configuring cascading approvals with an authority matrix
-
Challenge
Configuring cascading approvals with an authority matrix
3 Aufgaben
10 Min.
-
As the repair service grows, GoGoRoad stakeholders want to allow Territory Managers to submit new vendors as service providers for approval. If the...
Configuring a cascading approval with a reporting structure
-
Challenge
Configuring a cascading approval with a reporting structure
2 Aufgaben
10 Min.
-
GoGoRoad stakeholders want to allow Territory Managers to add new vendors as service providers as the service grows. If the vendor is The Automobile...
Configuring a coaching tip
-
Challenge
Configuring a coaching tip
2 Aufgaben
15 Min.
-
You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Configuring a common phrase
-
Challenge
Configuring a common phrase
2 Aufgaben
15 Min.
-
Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...
Control the workflow based on business context
-
Challenge
Control the workflow based on business context
3 Aufgaben
10 Min.
-
When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...
Creating a child case
-
Challenge
Creating a child case
2 Aufgaben
10 Min.
-
InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Configure the Assistance request Case Type...
Customizing the user interface for agents
-
Challenge
Customizing the user interface for agents
2 Aufgaben
15 Min.
-
You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...
Sending emails during Case processing
-
Challenge
Sending emails during Case processing
1 Aufgabe
15 Min.
-
The mayor of MyTown wants users to receive email updates when the reported issue is resolved.
Hinweis: The framework of this challenge uses the Constellation...